Have a problem or a suggestion? Email us — most replies go out within 1–2 business days:
zz@gyretech.cn
Include your username and a description of the issue (screenshots help a lot) — it speeds things up dramatically.
Subscriptions to the Awaken learning system are billed and managed by Apple; they cannot be cancelled directly inside the app. To cancel:
After cancelling, service continues until the end of the current period — nothing is interrupted immediately.
Password recovery is handled manually for now: email the support address above with your username and registration email; once your identity is verified, we will reset it for you.
Records are saved on-device first and sync to your account automatically when online; sign in with the same account on another device to see everything. Account deletion is done in-app under "Settings → Delete Account" — server-side data is removed with it.